The squeaky wheel gets the grease, right? Some people approach conflict resolution with the goal of being as squeaky as humanly possible. Here’s how to handle this type of tough customer: 1. Don’t fight back. A loud, rude, or unruly customer may expect the same from...
As a small-business owner, you probably have a good idea of what your company’s month-to-month expenses are. But have you taken the time to evaluate exactly where your cash is going? Doing so could make a big difference to your bottom line. For starters, scrutinizing...
There’s something about standing up in front of a group of strangers and delivering a speech that, for many people, seems like a nightmare they’ve had since childhood. The fear of public speaking keeps some small-business owners from reaping its benefits, such as...
How do you deal with your accounting? Are you all paper and folders, a spreadsheet fan or do you prefer to keep it all computerised and backed up? You may even do a mixture (it’s tricky to go completely paper-free, especially if you deal with receipts). The trouble...
